Privacy Policy

Prakriti Essentials operates this online platform. This policy describes how we collect, use, and protect your personal information when you use our site or services. We are committed to protecting your privacy and handling your data in an open and transparent manner, in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and relevant Indian regulations.

Information We Collect

We collect personal information that you provide to us directly when you use our site or interact with our services. This may include:

• Contact information: Your name, postal address, email address, and telephone number.
• Account information: If you create an account on our site, we collect login credentials and profile information.
• Transaction and purchase information: Details about products and services you purchase, payment information (handled securely by third-party payment processors), and order history.
• Communications: Information you provide when you contact us with inquiries, feedback, or support requests.
• Workshop and education program participation details.

We also automatically collect certain information when you visit or use our online platform:

• Usage data: Information about how you access and use our site, such as your browsing actions, pages viewed, duration of visit, and referral sources.
• Technical data: Information about your device and internet connection, including your IP address, browser type and version, operating system, and device identifiers.

How We Use Your Information

We use your personal information for various purposes, based on different legal grounds:

• To provide and maintain our services: Processing orders, delivering products, managing your account, and providing customer support. This is primarily based on fulfilling a contract with you.
• To improve and personalize your experience: Understanding how you use our site to enhance its features, products, and services, and showing you relevant content. This is based on our legitimate interests in running and improving our business.
• To communicate with you: Responding to your inquiries, sending service-related notifications, and providing information about your orders or account. This is based on fulfilling a contract or our legitimate interests.
• For marketing purposes: With your consent, we may send you promotional communications about our products, services, offers, and workshops. You can withdraw your consent at any time.
• To conduct workshops and educational programs: Managing participant registration and communication. This is based on fulfilling a contract or our legitimate interests.
• To ensure security and prevent fraud: Protecting our site, services, and users from unauthorized access, fraud, and other illegal activities. This is based on our legitimate interests and legal obligations.
• To comply with legal obligations: Meeting legal or regulatory requirements, responding to legal requests, and protecting our rights and interests.

Legal Basis for Processing

We will only process your personal data where we have a legal basis to do so. The legal bases include:

• Performance of a contract: Processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
• Consent: Where you have given clear consent for us to process your personal data for a specific purpose.
• Legal obligation: Where processing is necessary for compliance with a legal obligation that applies to us.
• Legitimate interests: Where processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms.

Data Sharing and Disclosure

We may share your personal information with third parties under certain circumstances:

• Service providers: We may share data with third-party vendors and service providers who perform services on our behalf, such as payment processing, order fulfillment, delivery, website hosting, data analysis, and marketing assistance. These providers are obligated to protect your information and use it only for the purposes we specify.
• Legal requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as court orders, government regulations, or legal processes.
• Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
• With your consent: We may share your information with other third parties when we have your explicit consent to do so.

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Data Protection Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

• The right to access: Request a copy of the personal information we hold about you.
• The right to rectification: Request that we correct any inaccurate or incomplete information we have about you.
• The right to erasure ('right to be forgotten'): Request that we delete your personal data under certain conditions.
• The right to restrict processing: Request that we limit the way we use your personal data under certain conditions.
• The right to object to processing: Object to our processing of your personal data under certain conditions.
• The right to data portability: Request to receive your personal data in a structured, commonly used, and machine-readable format and have the right to transmit those data to another controller.
• The right to withdraw consent: If we process your data based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the address provided below. We will respond to your request in accordance with applicable laws.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Cookies and Tracking Technologies

Our site may use cookies and similar tracking technologies to collect and store certain information automatically. This helps us understand how you use our site and improve your user experience. You can manage your cookie preferences through your browser settings.

Children's Privacy

Our online platform and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without verifiable parental consent, we will take steps to delete that information.

Contact Information

If you have any questions or concerns about this privacy policy or our data practices, please contact us by postal mail at:

Prakriti Essentials
102, 4th Cross Road, Koramangala 4th Block,
Bengaluru, Karnataka, 560034
India